Where Excellence meets Innovation
Thinking Luxury, a premium and luxury consultancy firm, was born with the mission of accompanying international brands and businesses to achieve business growth by designing a bespoke Customer Experience and maximizing financial and Employee performance.
Renowned for challenging the status quo, we drive results through a curated blend of expert-led coaching, strategic brand positioning and revenue enhancements.
At Thinking Luxury, we believe that remarkable experiences extend well beyond excellent service, and these experiences truly create unforgettable memories and nurture Customer Loyalty. Our goal is to help your business in captivating Customers and motivating Employees, fostering a community of passionate advocates that drive business growth.
The Thinking Luxury Team
‘’Luxury becomes exceptional when upgraded Customer Experience and Emotional Intelligence come in play.’’
— Stanislas Helou,
Founder and Head of EQ & Experiences
Stanislas, the Founder of Thinking Luxury, stands as a prominent figure in the world of luxury. With his multicultural background, fluency in five languages, and extensive industry mastery, he sets himself apart in the field.
His journey in the luxury sector began in renowned luxury hotels across New York, Crete, London, and Barcelona, where he held diverse leadership roles. This rich experience eventually led him to shift his focus to the luxury villa rental industry, working with distinguished companies like Onefinestay, Luxury Retreats, and playing a pivotal role in the creation of Airbnb Luxe.
Beyond his impressive career achievements, Stanislas shares his wealth of knowledge with the next generation as a Lecturer at the Glion Institute of Higher Education, teaching Bachelor and Master students the complexities of the luxury world. Additionally, his expertise is sought-after as he serves as an Advisory Board Member for various companies, including Harvard Business Review.
Stanislas is celebrated for transforming customer interactions into memorable experiences, known for his leadership and deep understanding of Emotional Intelligence. His innovative training empowers professionals in various industries, merging empathy with strategic thinking for enhanced client relations and revenue.
“Luxury is just one step away from being unique in your service, it is not just about money.”
— Stéphanie Steinbrecht-Aleix,
Co-founder & Brand Reputation Guard
Stéphanie shares with Stanislas the culture of service excellence in the hospitality and luxury business industry, both having studied at Glion, one of the best educational institutions in the world specialized in hospitality and luxury management.
After a successful stint in the hotel industry, her creative spirit and passion for strategy and communication led her to create the first press, public relations and advertising office in her country, Andorra.
Her strong connections with the media and her ability to decipher the communication needs of brands, with fluency in 6 languages, give Thinking Luxury's consulting and services the results desired by those determined to take their company to the next level.
“Luxury is a lifestyle, a state of mind, in which one finds the time and joy of experiencing quality".
— Miriam Palà,
Co-founder and Head of Growth
Miriam Palà, Co-founder and Head of Growth, enriches the team with her extensive knowledge of the luxury world, particularly within the commercial and financial domains.
Her experience in the sector comes from her different Management roles in Sales and Events in luxury hotels, in both Barcelona and Dubai. Moreover, her journey has been shaped by a fervent interest in the financial sector, propelling her to lead several projects for deVere Group, one of the largest international independent financial firms in the world.
Miriam embodies a customer-centric and excellence-driven approach with an unwavering focus on unparalleled Customer Experience and outstanding financial results.